Frequently Asked Questions

Everything you need to know about your Autel shopping experience.

What is Autel's shipping policy?

We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $150.

How do I return or exchange an item?

If your purchase isn't quite right, you can return or exchange items within 30 days of delivery. Products must be unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start the process.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. Since fit can vary by style, we also provide fit notes (e.g., 'runs small' or 'oversized fit') to help you choose perfectly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for flexible budgeting.

Are Autel garments sustainably made?

Autel is committed to conscious fashion. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes. You can find specific material details and sustainability certificates on each product's description page.

Can I track my order once it has shipped?

Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.